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Terms of Service

Last updated: June 24, 2026

These Terms of Service (the "Terms") are a binding contract between you ("you," "your," or the "Customer") and Pocketfront ("Pocketfront," "we," "us," or "our"). They govern your access to and use of the Pocketfront service: a hosted, phone-editable website service for local businesses, including hosting, the website editing tool, and related support (the "Service"). Please read them carefully. They include important limits on our liability, an indemnity you give us, and how disputes are handled.

This is a contract, not legal advice. If anything here affects an important decision, talk to your own lawyer.

1. Acceptance of These Terms

By checking the box that says "I have read and agree to the Terms of Service and Privacy Policy," by clicking "Subscribe," "Start," or a similar button, by completing checkout, or by accessing or using the Service, you agree to these Terms and to our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, do not use the Service.

We record the date, time, account identifier, IP address, and version of the Terms you accepted. That record is admissible and is conclusive evidence of your agreement to the version of the Terms in effect when you accepted.

2. Eligibility and Authority

To open or use an account, you confirm that:

(a) you are at least 18 years old and able to enter into a binding contract;

(b) if you are signing up for or on behalf of a business, you are the business owner or are authorized to accept these Terms on that business's behalf and to bind it — and in that case "you" means both you personally and that business, who are jointly and severally responsible under these Terms; and

(c) all information you give us is accurate, current, and complete, and you will keep it up to date.

If you accept these Terms for a business but did not in fact have authority to bind it, you accept these Terms — including the indemnity in Section 13 — in your own personal name.

3. Description of the Service; Our Limited Role

Pocketfront provides a hosting platform and a phone-based editing tool that lets you publish and update a website for your business. We also help register a custom domain for you through our checkout, where you choose that option.

We are a neutral host and a software tool — not a publisher. We do not create, author, review, endorse, monitor, verify, or control your content or your business. The website, its content, its prices, its claims, and its offers are yours. We make no judgment about, and take no responsibility for, what you publish or how you run your business.

Because your custom domain is registered in your own name, you own that domain. You are responsible for keeping it registered and current. We may handle registration and renewal on your behalf and pass through the registrar's fees, but the domain is your property and your responsibility.

4. Your Content and Your Responsibility

"Your Content" means everything you provide, upload, enter, or publish through the Service — text, images, logos, prices, descriptions, claims, offers, contact details, booking or form data you collect from your visitors, and anything else.

You are solely responsible for Your Content. You represent and warrant that Your Content, and your use of it:

(a) is accurate and not misleading or deceptive;

(b) does not infringe or misappropriate anyone's intellectual property, privacy, publicity, or other rights;

(c) is not defamatory, false, or unlawful; and

(d) complies with all applicable laws, including consumer-protection, advertising, licensing, and professional-regulation laws that apply to your trade or shop.

Your business promises, quotes, pricing, licensing, insurance status, availability, and representations are yours alone. We do not review, endorse, guarantee, or control any of them. Visitors who rely on your website rely on you, at their own risk, and have no recourse against Pocketfront for that reliance.

You must keep prices, licensing, insurance, qualifications, and any safety or regulatory claims on your site accurate and current.

5. Licence to Operate the Service

You keep all ownership of Your Content. To run the Service, you grant Pocketfront a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, copy, cache, back up, transmit, reformat, and publicly display Your Content, and to make the technical copies needed to deliver, secure, and improve your website — including sublicensing these rights to the hosting, content-delivery, registrar, and other providers we use, solely as needed to operate the Service for you.

This licence exists only so that we can operate, secure, and improve the Service. It ends when you remove the relevant content or your account is closed, except for (a) copies kept in routine backups for a reasonable period before they are overwritten, and (b) any copies we must keep to comply with law.

You confirm that you own Your Content or have all rights necessary to grant this licence.

6. Acceptable Use

You will not use the Service, and will not allow anyone else to use the Service, to create, host, publish, link to, or transmit anything that:

You are solely responsible for the consent, content, and unsubscribe handling of any message you send to your own customers or visitors, and for the collection and handling of any personal information you gather through your site.

7. Visitor and Customer Data You Collect

If your website collects personal information from your visitors or customers (for example, through contact forms, bookings, or quote requests), you — not Pocketfront — decide why that information is collected and how it is used. You are solely responsible for it. You must obtain any required consents, have a lawful basis for collection, and post your own privacy notice where required by law. We process visitor information only as needed to operate the Service for you and on your behalf. You will indemnify us, as set out in Section 13, for your data-handling practices.

8. Fees, Billing, Renewal, and Cancellation

Subscription. The Service is billed at CAD $39 per month, in advance, through our payment processor, Stripe. Your subscription renews automatically each month until cancelled.

Cancellation. You may cancel at any time through the billing portal. Cancellation takes effect at the end of your current paid billing period; your site stays live until then.

Refunds. As a general rule, we do not provide refunds for partial months, and custom-domain registration fees are non-refundable once a domain has been purchased on your behalf (the registrar charges us at that point). This general rule is subject to any refund or cancellation right you have under applicable consumer-protection law that cannot be waived, and nothing here limits your right to dispute a charge with your credit-card issuer.

Domain fees. Custom-domain fees are passed through from the registrar and are charged in addition to your subscription where applicable.

Price changes. We may change our fees. For any price change, we will give you at least 30 days' notice by email or through your account before it takes effect. If you do not agree to a price change, you may cancel before it takes effect.

9. Suspension, Removal, and Termination

We may suspend or permanently remove any site or account, in whole or in part, immediately and without notice or refund, if:

(a) you breach these Terms or the Acceptable Use Policy;

(b) your payment fails or your account falls into arrears;

(c) we reasonably believe doing so is necessary to comply with law, respond to a legal or regulatory demand, or protect the Service, us, our other customers, or the public; or

(d) a third party (such as a registrar, payment processor, or upstream provider) requires it.

Any removal or suspension is a discretionary protective measure. It does not make Pocketfront the publisher of, or responsible for, Your Content.

You may stop using the Service at any time by cancelling under Section 8.

10. What Happens When the Service Ends

When your account is cancelled, suspended for non-payment, or terminated, your right to use the Service stops at the end of any period you have already paid for (or immediately, in the case of a serious Acceptable Use violation).

Where the closure is for non-payment or your own cancellation — and not for a serious Acceptable Use violation — we will, on request before deletion, keep Your Content available for export for up to 30 days, after which we may permanently delete it. Where we remove a site for a serious Acceptable Use violation, we may delete the offending content immediately.

We are not obligated to retain Your Content after the export window, and we are not responsible for any content or data lost after deletion — so keep your own copies.

Because your custom domain is registered in your name, it remains yours. You can point it elsewhere through your registrar, and its transfer and renewal are your responsibility.

The following Sections survive termination: 4 (Your Content and Responsibility), 5 (Licence, for lawful and backup copies), 7 (Visitor and Customer Data), 11 (Disclaimer of Warranties), 12 (Limitation of Liability), 13 (Indemnification), 14 (Non-Waivable Rights), 16 (Third-Party Services), 18 through 25 (General), and any other provision that by its nature should survive.

11. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Service is provided "AS IS" and "AS AVAILABLE," without warranties or conditions of any kind, whether express, implied, statutory, or otherwise, including without limitation any implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, accuracy, or non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or secure, or that it will produce any particular result, ranking, traffic, sales, or business outcome. Any statement about expected results, traffic, or rankings is not a promise and forms no part of these Terms.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

(a) Pocketfront and its owners, officers, employees, contractors, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, however caused and on any theory of liability, even if advised of the possibility of such damages; and

(b) our total aggregate liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (i) the total fees you actually paid to us for the Service in the three (3) months immediately before the event giving rise to the claim, or (ii) one hundred Canadian dollars (CAD $100).

These limits apply even if a limited remedy is found to have failed its essential purpose. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud or for non-waivable consumer-protection rights.

13. Indemnification

To the maximum extent permitted by applicable law, you will defend, indemnify, and hold harmless Pocketfront and its owners, officers, employees, contractors, and suppliers from and against any and all claims, suits, investigations, demands, actions, liabilities, damages, fines, penalties, losses, costs, and expenses (including reasonable legal fees on a full-indemnity basis) arising out of or relating to:

(a) Your Content, including any claim that it is inaccurate, misleading, infringing, defamatory, or unlawful;

(b) your products, services, business practices, pricing, promises, or dealings with any visitor or customer, and any reliance a visitor places on your site;

(c) your use of the Service;

(d) your handling of visitor or personal information;

(e) your breach of these Terms or the Acceptable Use Policy, or your violation of any law (including CASL); or

(f) any claim by a third party, regulator, registrar, or payment processor relating to the above.

This indemnity does not apply to the extent a claim is caused by Pocketfront's own gross negligence or willful misconduct.

You will pay our defence costs as they are incurred. We will: (i) promptly notify you of any claim for which we seek indemnification (a delay in notice reduces your obligation only to the extent you are actually prejudiced); (ii) let you control the defence and settlement of the claim, except that you may not agree to any settlement that imposes any obligation, payment, or admission on us without our prior written consent, and we may assume our own defence at your expense; and (iii) reasonably cooperate with you at your expense. This Section survives termination.

14. Non-Waivable Rights (Your Consumer Rights)

Nothing in these Terms excludes, restricts, or modifies any right, warranty, condition, guarantee, or remedy that applicable law — including the Consumer Protection Act, 2002 (Ontario) — provides and that cannot lawfully be excluded, restricted, or modified by agreement.

Where any disclaimer, limitation, exclusion, "no refund," or indemnity provision in these Terms is restricted by such law, that provision applies only to the maximum extent the law permits, and the rest of these Terms continues in full force. Where a right or remedy applies and cannot be excluded, our liability for breach of it is limited, to the extent permitted by law, to re-supplying the Service or refunding the fees paid for it.

15. Copyright Complaints

If you believe content on a site we host infringes your copyright, send a notice to copyright@pocketfront.com that identifies the work, identifies the allegedly infringing material and its location (URL), gives your contact information, and includes a statement that you have a good-faith belief the use is not authorized and that the information in your notice is accurate. We may remove or disable access to the material in question and may terminate the accounts of repeat infringers.

16. Third-Party Services

The Service relies on independent third-party providers, including Stripe (payment processing), one or more domain registrars (your custom domain), and hosting, DNS, and content-delivery providers. These providers are independent of Pocketfront and are governed by their own terms and privacy policies, and your relationship with them is your own.

We are not responsible or liable for the acts, omissions, outages, security, pricing, holds, chargebacks, suspensions, or decisions of any third-party provider (for example, a payment hold by Stripe, downtime at an upstream host, or registrar action affecting a domain), or for any domain suspension, transfer, or loss arising from a registrar's or provider's action or from your failure to keep payment or renewal information current. Your remedy for any such issue is against that provider.

17. Electronic Communications and Consent (CASL)

By creating an account, you consent to receive service-related electronic messages from us — for example, billing notices, security alerts, and account or Service updates — which are necessary to operate the Service and are not marketing.

We will send you marketing or promotional electronic messages only where you have given consent or where otherwise permitted under Canada's Anti-Spam Legislation (CASL). Every commercial electronic message we send will identify us, include our contact information, and include a working unsubscribe mechanism that we honour promptly. You can withdraw consent to marketing messages at any time without affecting service-related messages.

18. Changes to These Terms

We may update these Terms from time to time. When we do, we will post the updated Terms with a new "Last updated" date. For changes that materially affect your rights, we will give you reasonable advance notice — at least 14 days — by email or through your account before they take effect.

Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, you may cancel before the change takes effect, and the change will not apply to any period you have already paid for.

19. Force Majeure

We are not liable for any delay or failure to provide the Service caused by events beyond our reasonable control, including outages or failures of third-party or upstream providers (such as hosting providers, domain registrars, or payment processors), internet or DNS failures, cyberattacks, power failures, telecommunications failures, labour disputes, natural disasters, or government action. While such an event continues, our obligations are paused for as long as the event lasts.

20. Governing Law and Venue

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict-of-laws rules. You and Pocketfront submit to the exclusive jurisdiction of the courts located in Ontario, except that either party may seek injunctive relief in any court of competent jurisdiction.

21. Dispute Resolution; Limitation Period

If you have a problem, contact us first at support@pocketfront.com, and we will try in good faith to resolve it. You agree to give us at least 30 days to resolve any dispute informally before starting a court proceeding.

To the extent permitted by law, any claim relating to the Service or these Terms must be started within one (1) year after the event giving rise to it, or it is permanently barred. Nothing in this Section limits any right you cannot waive under Ontario's Consumer Protection Act, 2002.

22. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, that provision will be modified and read down to the minimum extent necessary to make it enforceable, or, if it cannot be so modified, it will be severed. In either case, the remaining provisions will continue in full force and effect, and the invalidity of one provision will not affect the validity or enforceability of any other.

23. Entire Agreement

These Terms, together with the Privacy Policy and any order you place at checkout, are the entire agreement between you and Pocketfront about the Service, and they supersede all prior or contemporaneous communications, representations, marketing statements, demos, or agreements, whether oral or written. You are not relying on any statement, promise, or representation that is not written in these Terms. No statement about expected results, traffic, or rankings forms part of these Terms unless expressly stated in them.

24. Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms, in whole or in part, including in connection with a sale, merger, reorganization, or transfer of our business or assets, without restriction. These Terms bind and benefit the parties and their permitted successors and assigns.

25. Notices

We will send notices to the email address on your account or post them in your account dashboard, and you agree these count as written notice received by you. You must send us notices by email to support@pocketfront.com (or the current support address shown on our site). It is your responsibility to keep your account email current. Notices are treated as received one business day after they are sent.

26. Privacy

How we collect, use, store, and share personal information is described in our Privacy Policy, which forms part of these Terms. In short: we collect account information, payment information (processed by Stripe; we do not store full card numbers), domain-registration details, and the content you upload; we do not sell your personal information; and we use reasonable safeguards to protect it.

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*This is a strong, plain-English draft prepared to protect the operator. It is not legal advice. Have a licensed Ontario lawyer review it — especially the limitation of liability, indemnity, consumer-rights carve-out, and clickwrap acceptance clauses — before you rely on it.*